Refund policy
Return & Refund Policy
At Adifa Perfumes, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns within 7 days of delivery, provided:
- The product is unused, unopened, and in its original packaging
- The seal/box is not tampered with or broken
- Proof of purchase (order number or receipt) is provided
Due to the nature of fragrance products, we cannot accept returns on items that have been opened, used, or sprayed, unless the product is defective or damaged upon arrival.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/video of the item and packaging. We will arrange a free replacement or full refund after verification.
3. Non-Returnable Items
- Opened or used perfume bottles
- Products without original packaging or labels
- Items purchased on discount/clearance (unless defective)
4. Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 5–7 business days via the original payment method or as store credit, as per customer preference.
5. Exchange
Exchanges are only available for wrong or damaged items. To request an exchange, contact our support team with your order details.
6. How to Request a Return
Contact us via WhatsApp/Email with your order number and reason for return. Our team will guide you through the pickup or drop-off process.
7. Shipping Costs
- Return shipping costs are the customer's responsibility, unless the item was defective or incorrect.
- Original shipping charges (if any) are non-refundable.
Contact for Returns:
📧adifaperfumes@gmail.com
📱03123000660.