Shipping policy

Shipping Policy

At Adifa Perfumes, we aim to deliver your fragrance safely and on time. Please review our shipping policy below for details on delivery timelines, charges, and coverage.

1. Delivery Coverage
We currently deliver all across Pakistan.

2. Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed the next business day.

3. Delivery Timeline
- Major cities (Lahore, Karachi, Islamabad, Faisalabad, etc.): 2–4 business days
- Other cities/remote areas: 4–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges
- Shipping charges (if any) will be clearly displayed at checkout before order confirmation.
- We may offer free shipping on select orders or promotions, as communicated on our website.

5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS/WhatsApp/email to monitor your shipment status.

6. Cash on Delivery (COD)
- COD orders are subject to verification. Our team may contact you via phone/WhatsApp to confirm the order before dispatch.
- Please ensure someone is available at the delivery address to receive and pay for the order.

7. Failed Delivery Attempts
If our courier partner is unable to deliver your order after multiple attempts due to an incorrect address, unavailability, or refusal to accept, the order may be returned to us. Re-shipping charges may apply for a second delivery attempt.

8. Damaged or Missing Items
Please inspect your package upon delivery. If the package appears damaged or tampered with, or if any item is missing, contact us within 48 hours of delivery with photos/video of the parcel and product.

9. Order Changes
If you need to change your delivery address or order details, please contact us as soon as possible after placing the order. Once an order is dispatched, changes cannot be made.

10. Contact Us
For any shipping-related questions, reach out to us at:
📧 adifaperfumes@gmail.com
📱03123000660.
🌐 www.adifa.pk